> For the complete documentation index, see [llms.txt](https://ict.ipbes.net/ipbes-ict-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ict.ipbes.net/ipbes-ict-guide/collaboration/ms-teams/troubleshooting-teams.md).

# Troubleshooting Teams

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

{% hint style="info" %}
Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.
{% endhint %}

## Clear the Teams client cache <a href="#clear-the-teams-client-cache" id="clear-the-teams-client-cache"></a>

### [Clear the cache in Teams for Windows](https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-the-cache-in-teams-for-windows)

#### Classic Teams <a href="#classic-teams" id="classic-teams"></a>

1. If Teams is still running, right-click the Teams icon on the taskbar, and then select **Quit**.
2. Open the **Run** dialog box by pressing the Windows logo key ![](https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/media/clear-teams-cache/windows-logo-key.png) +R.
3. In the **Run** dialog box, enter the following path, and then select **OK**:

   ConsoleCopy

   ```console
   %appdata%\Microsoft\Teams
   ```
4. Delete all files and folders in the directory.
5. Restart Teams.

#### New Teams <a href="#new-teams" id="new-teams"></a>

#### [Clear the cache in Teams for macOS](https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-the-cache-in-teams-for-macos)