Troubleshooting Teams

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.

Clear the Teams client cache

Clear the cache in Teams for Windows

Classic Teams

1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.

2. Open the Run dialog box by pressing the Windows logo key +R.
3. In the Run dialog box, enter the following path, and then select OK:

   ConsoleCopy

   %appdata%\Microsoft\Teams

4. Delete all files and folders in the directory.

5. Restart Teams.

New Teams

Clear the cache in Teams for macOS